Is it too early to start with end-of-year lists? Because I would like to share my disappointments of the year. Or, more precisely, disappointment (singular), as there has been only one: LG in general, and their HU810PW laser projector in particular.
It broke just a few months out of warranty (strike 1), they have no local authorized service shops (strike 2), and a week after speaking to someone from their call center I am yet to get instructions on how to send it to them for a $600 $100 shiping and $60 insurance not included. repair (strike 3). I do, however, receive half a dozen spam emails per day from LG now that they have my email address (not a strike, just completely shameless).
To be clear, it is a gorgeous projector with crystal clear picture even in daylight. LG’s WebOS is the best smart TV software out there. Yes, it is a low bar. Still… It has generous horizontal shift that saved me from having to drill holes in the ceiling. The remote control isn’t the sleek piece of aluminium Apple TV has, but unlike Apple TV’s it is comfortable to hold, glows in the dark, and actually works! And to be clear from a different perspective — that this is my biggest disappointment of 2022 is a good indicator that the year was pretty decent for the Miljković household, all things considered.
Which makes its breaking just out of warranty and LG’s lack of customer service all the more grating.